This privacy statement applies to www.valottery.com, which is owned and operated by
the Virginia Lottery, and describes how we collect and use the personal information you
provide us via this website. It also describes the choices available to you regarding our
use of your personal information and how you can access and update this information.
This privacy statement applies to www.valottery.com, which is owned and operated by the Virginia Lottery, and describes how we collect and use the personal information you provide us via this website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Collection of personal information.
The Virginia Lottery will not collect any personal information about you (i.e., your name, address, telephone number, or email address) unless you provide it to us voluntarily. If you have access to the Internet, your computer automatically has an Internet Protocol ("IP") address. We use IP addresses to gather information to track the number of visitors to our website and to identify our most popular pages so we can improve site content.
The only ways we can obtain your personal information are if you submit it to us through one of our interactive forms or send us a general inquiry or feedback.
If you register for a Virginia Lottery subscription or promotion, create an account, or submit your information to us through our website, we may collect the following from you:
- Contact information such as: name, date of birth, email address, mailing address, and phone number
- Financial information such as bank account number and billing address
- Last four digits of your Social Security number
- Preferences information such as product wish lists, order history, and marketing preferences
If you do not want your personal information collected, please do not submit it to us! If you have already sent this information to us and would like for us to delete it, please contact us.
We use this information to:
- Fulfill your subscription request
- Administer your account
- Confirm you are eligible to play our games or participate in our promotions
- Send you requested information or respond to your questions/concerns
- end you marketing communications, such as electronic newsletters or emails
- Improve our website, marketing, and business efforts
- Conduct research and analysis
- Display content based upon your interests
Public disclosure of your information
As part of winning prizes from the Virginia Lottery, it is our policy to reserve the right to share and display some of your information on our website and social media pages. Specific language is included in all official game and promotion rules to advise players of the specifics of this policy. Claimants may have their first and last name, photo, hometown, and prize amount shared or displayed in these locations.
To request removal of your personal information from our website, contact us here. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Sharing of your information
Except as specified above, the Virginia Lottery does not collect personal information.
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties. We may provide your personal information to companies that provide services to help us with our business activities such as verifying your identity during your subscription request or fulfilling promotional prizes. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information:
- as required by law, such as to comply with a subpoena or similar legal process,
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or
- to any other third party with your prior consent
We maintain security standards and procedures regarding unauthorized access to ensure that the Virginia Lottery website remains available to all users and to prevent unauthorized attempts to upload or change information or otherwise cause damage to the site. When you enter sensitive information on our website, that information is transmitted to the Lottery along an encrypted communication path. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
Information on individuals causing, or attempting to cause, damage to the website will be traced and released to the appropriate legal authorities to investigate suspected or actual criminal activity.
Access and choice
If your personal information changes, or if you no longer desire our service, you may correct or update it through your account settings page or by contacting us using one of the methods listed below. If you provided us with personal information but do not have an account, please contact us through the contact information listed below. We will respond to your access request within ten (10) days.
We will retain your information for as long as your account is active or as needed to provide you service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you chose to receive marketing communications from us and wish to no longer receive them, you can indicate this by following the “unsubscribe” instructions provided on this site or by contacting us as indicated below.
Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.
The Virginia Lottery does not warrant the accuracy, reliability or timeliness of any information published on the Virginia Lottery website or any site to which we link, nor endorse any content, viewpoint, product or service linked from this system and shall not be liable for any loss caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from this system does so at his or her own risk.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
If you choose to use our referral service to tell a friend about our website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. Virginia Lottery does not store this information for the sole purpose of sending this one-time email. Your friend may contact us at our Contact Us page to request that we remove this information from our database.
To offer comments about the Virginia Lottery website, about the information presented in this Privacy Statement, or to find your closest customer service center, please visit our Contact Us page. Our headquarters is located at, and our mailing address is, 600 E. Main Street, Richmond, VA 23219.
Information collected and how it is used
If you do nothing during your visit to the Virginia Lottery website but browse or download information, we automatically collect and store the following information about your visit:
- The Internet Domain and IP address from which you accessed our site.
- The type of browser and operating system you used.
- The date and time you visited our site.
- The pages visited. If you linked from another website, the address of that website.
The information collected is used to improve the content of our web services and help us understand how people are using our pages. We analyze our website logs to continually improve the value of the content available on our site. The information in our web logs is not personally viewable and no attempt is made to link it with individuals who browse our website.
If during your visit to the Virginia Lottery website you send an email message, we collect your email address and the contents of the message you sent us. We use your email address to respond to you.
Cookies and Technologies used by the Virginia Lottery
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use both session ID cookies and persistent cookies on this website. Session cookies make it easier for you to navigate our site while persistent cookies enable us to track the interests of our users to enhance the experience on our site. Session cookies expire when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.
You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. If you reject cookies, you may still use our site, but your ability to use some areas of our site may be limited.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
Technologies used by Third Parties
We and our third party partners use technologies such as cookies, web beacons, tags and scripts to help us understand how users interact with our site, assist with managing our website and assist with our advertising efforts. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on web pages and are about the size of the period at the end of this sentence
The information collected by these technologies is not tied to any personal information you may have submitted to us.
We use Local Shared Objects, such as Flash cookies to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here.